MANAGEMENT TRAINING - FLM QUALIFICATIONS - MANAGEMENT DIPLOMAS
see both the wood and the trees ......
Netta Christie B.Ed. M.A. Fellow I.L.M. Consultant, Developer & Trainer
Tel: 01298 79648

business tools

Places of work can suck the creative marrow from their employees by adopting a number of poor management techniques and relying on systems rather than on their people to boost performance and productivity.

This exciting one or two day workshop programme harnesses the creative know-how of staff and provides a framework for generating innovative solutions to work based problems. Utilising the techniques of Edward de Bono www.edwdebono.com the workshop gives you the key to unlock your creative thinking.

Say goodbye to the tired old staff suggestion box and welcome an organisation where innovation is the norm.

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Change is the only constant and we offer bespoke training to meet the demands of the ever-evolving organisation. We cannot escape change it is inevitable however we can learn to manage it more effectively.

Workshop One introduces course delegates to STEP analysis and via live case studies leads delegates through the steps needed to deal with imposed change .

Workshop Two The purpose of this one day programme is to create a framework for strategic change. It develops a model which is easily transferable to the individual’s organisation.

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Strategic decision makers need support and guidance too.

We offer tailored consultancy and executive mentoring. Please refer to examples of our work in both the public and private sector information.

Read the case study ....

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Improve leadership and essential front line management skills with a range of professional short, sharp business courses - from managing performance to dreaming the future.

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Please see on going research articles and projects for up to date information on how to boost the performance of staff. All workshops are interactive with emphasis on practical techniques.

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We introduce the three tests of time

• The test of necessity
• The test of appropriateness
• The test of efficiency

and guarantee more successful time management.

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Values and valuing the people we serve have been underrated for too long - these courses are developed with you to harness this capital. Organisations need to have  clear values and principles which underpin their work.

Workshop One
This workshop session facilitates the critical analysis of the fundamental principles of your work group or wider organisation.This systematic review of what you believe in helps productivity and performance and boosts the motivation of all who take part.

Workshop Two
This practical session helps those individuals who have difficulty in showing their feelings express themselves assertively.

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We offer an online management toolbox that can be linked to your intranet. This learning can be used at induction to set your management standards and competencies and used as a refresher for any struggling front line staff. The web site displays a number of our interactive exercises and refreshers. Our tool box solutions contain similar but more comprehensive tools.

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The need to tolerate ambiguity is a necessity of the modern workplace. Individuals who struggle with rapidly changing workplace demands will find themselves dealing with escalating stress related issues. This workshop session aims to offer individuals an insight into their own behaviour and the effects it has on workplace relationships in order to increase confidence and self esteem.

The changing demands of the modern workplace require the need for open honest relationships to increase effectiveness and efficiency and the ability to recognise the behavioural tendencies that weaken workplace relationships.

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A full programme would be over three days and contain the following however some clients prefer to pick and choose their own course to better fit their needs. These objectives reflect only a small part of what might be necessary to prepare an individual to train another.

Day one objectives

• To introduce delegates to the purpose of training within organisations.
• To demonstrate a variety of methods to assess training needs e.g. training needs analysis
• To evaluate the worth of TNA’s in identifying learning need or skills gap
• To identify different types of training
• To evaluate the role of mentoring and coaching within training.
• To recognise how adults learn
• To identify own primary learning style
• To recognise and understand Kolb’s learning cycle through application to a series of learning scenarios
• To evaluate training behaviour and its impact on the learning climate. 

Day two objectives

• To recognise and understand the relevance and importance of clear aims and objectives.
• To show how to plan a training session for maximum impact.
• To detail the different methods to achieve learning
• To evaluate the different methods to achieve learning
• To understand how to evaluate whether learning has taken place.

Day three objectives

• To recognise and realise the importance of climate building
• To practice active listening as the trainer
• To recognise the importance of clear communication
• To realise the skills required as the sender of a message.
• To understand the importance of receiving feedback and dealing with this assertively.

Please contact us to discuss your individual needs.

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These one or two day workshops run throughout the year and we also provide individual tutoring for those who need additional support.

The prospect of facing an audience to deliver a speech or a presentation is something, which alarms most of us. Mark Twain, a gifted orator, once said that his mouth felt as if it filled up with cotton wool whenever he had to give a speech. Similarly, Disraeli once said, ‘I would rather face a battle charge than deliver a speech to the House! ’Nervousness is normal and suggests that the adrenalin is flowing sufficiently to keep you ‘on your toes’. The problem is when the balance is tipped and rather being ‘on your toes’, you are literally unable to speak!

Our courses prepare you to to build and achieve memorable presentations which will guarantee that you will achieve your aims.

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A one day programme

Who can benefit

All staff who have to deal with the public in potentially confrontational situations. Any staff who have disclosed anger management concerns during appraisals or who have been referred to by others as having difficulties in this area.

Objectives

• Recognise and take appropriate action in response to the phrase ‘behaviour breeds behaviour’
• Recognise the five stages of aggression arousal time
• Utilise assertive techniques
• Adopt and have awareness of personal space techniques in the circumstances of violent and aggressive behaviour
• Understand the importance of personal safety
• Understand and use techniques to minimise triggers and develop and practise calming reaching and controlling techniques

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• Understand the nature and importance of stakeholders
• Recognise the concept of internal and external customers
• Recognise the impact of customer service
• Develop and practice telephone manner and greetings
• Utilise assertive techniques in dealing with customer complaints

This one day course guarantees to improve the relationships you have with all your customers.

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Many people want to develop and strengthen their teams. Unfortunately the word team is often applied to a collection of individuals with very different agendas. The effect on productivity and motivation can be devastating. We cary out a range of behavioural interventions ranging from experiential learning to facilitated sessions in which the learners are offered the opportunity to debate their differences in a safe and supportive learning environment. We do not stop there though we also help the more dysfunctional teams to develop a set of shared values. These become the rules of the team. This work has proved very successful and has set many teams free to be more creative and responsive to organisational needs.

OBJECTIVES

• To discuss and debate the journey of the team so far
• To develop and strengthen the relationship between team members and those who have a stake in the success of the wider organisation.
• To develop a set of shared team objectives encompassing the operational code of conduct for the team.
• To re-energise the team through development of shared values.
• To share a collective vision of the role and purpose of the team
• To have fun

We also organise active team development residential work. Please contact for more information.

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We offer a range of courses to support this fascinating area of personal development. We utilise the following objectives to underpin work in this area however we continue to build personal confidence so that all benefit from the practical applications of excellent leadership skills.

• Recognise the difference between leadership and management
• Identify alternative leadership styles and qualities
• Know when and how to apply a particular leadership style in the workplace
• Assess the effects of differing leadership styles on group activities
• Recognise own preferred leadership style
• Develop trust within the team

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INDIVIDUAL PROGRAMMES

One in three employers give their staff lessons in basic English and maths, the CBI says and yet we are also told that A level results continue to improve and record numbers of people go on to University. Why is it, therefore, that so many individuals feel uncomfortable with their level of educational attainment and employers are constantly disappointed with even the basic standards?

Many people were simply never inspired by school or by the education they received. They found it boring and irrelevant to their lives and became so disaffected that they never returned to the classroom. The reasons for this disaffection are complicated but primarily it is often the place where issues of adult control are played out. If the teacher is seen to be unfair in the exercise of authority then it can leave a life time scar in the way the individual views the classroom and learning in general. If home reinforces the belief that school is the place where you should unquestioningly accept the authority of the teacher and yet the teacher appears to be exercising unfair control then it can lead to many behavioural problems. You can sometimes start to play the classroom clown or the rebel, much to the delight of your friends, but to the very serious detriment of your future learning. For other people acceptance by their friendship group was far more important than listening to the teacher. If you were also experiencing problems at home, whether emotional or financial, then getting out into the world of work and earning your keep and sometimes earning the keep of others became the driving force.

The sadness of all of this is that adults are losing out in terms of earning potential and the emotional satisfaction of recognising just how rewarding the world of learning can be. Even if an individual recognises that they are now ready to return to education the array of courses on offer can be overwhelming. We offer a range of business and management qualifications, life skill training and coaching to those people at an educational crossroad. Don’t let the experiences of the past limit your future

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